FAQs
Welcome to RYVIA’s FAQ page! Here, you’ll find answers to common questions about our clothing, customization options, shipping, and more.
1. What products do you offer?
We are a clothing brand that offers stylish and high-quality apparel for every season. We’re currently launching our summer collection, featuring oversized t-shirts and breathable wear, but we’ll soon introduce hoodies, winter wear, and more.
2. Can I customize my clothing?
Yes! You can:
- Choose from our designs and have them printed on your selected item.
- Upload your own design or image, and we’ll print it for you. Just make sure the image is high quality for the best results!
3. How long does it take to receive my order?
We offer fast local delivery within 3 business days across Lebanon.
4. What are the shipping costs?
Shipping fees vary based on location and order size. The exact cost will be calculated at checkout.
5. Do you offer free shipping?
We may offer free shipping for orders above [X amount]. Stay updated by following us on [Social Media Handles] for promotions!
6. What payment methods do you accept?
We accept [cash on delivery, credit/debit cards, mobile payments, etc.].
7. Can I change or cancel my order after placing it?
You can request modifications or cancellations within [X] hours of placing your order. Once the order is processed, changes are no longer possible.
8. What if my order is damaged or incorrect?
If you receive a damaged or incorrect item, contact us within [X] days of delivery at +961 79 165 804, and we’ll assist you with a replacement or refund.
9. Do you offer returns or exchanges?
Since our products are customized, we do not accept returns or exchanges unless the item is defective or incorrect.
10. How can I contact customer support?
You can reach us at info@ryvia.store or +961 79 165 804 for any inquiries.
Still have questions? Feel free to contact us anytime. Thank you for shopping with RYVIA!